Empowering the 21st Century Worker exposes the research, analysis, implications and findings of on the job training for one learning organisation. It takes a close look at the processes and infrastructure in place for employee training and whether positive organisational change is the result.
The idea for this analysis was born out of the direct contact with the Registry staff of a learning organisation. Questions and concerns arose as to the career development exposure of the staff members and the benefits that could be derived from this type of exposure. The overall perspective of the department, from the vantage point of the students and customers is that there are seemingly too many problems and difficulties. Hence, it is of added value to dispel that notion while increasing the capabilities and outlook of the staff.
Several registry employees are short term contractual workers. These are school leavers with no prior job experience. They are normally placed at the front desk and many reports have surfaced about the poor customer service experienced. It has been stated by external clients that persons at the front desk are not familiar with the programmes and policies. They are also misleading customers, as it relates to the products and services offered at the institution.
Get your copy of Empowering the 21st Century Worker and arm yourself with information and career development strategies, in assisting employees.
My books can be found at a number of online websites, including:
Bookworld.com.au, Smashwords.com, Barnes and Noble, Rakuten.co.jp, Lulu.com, Amazon.com – United States, Amazon.co.uk – UK, Amazon.ca – Canada, Amazon.co.jp – Japan, Amazon.it – Italy, Amazon.es – Spain, Amazon.fr – France, Amazon.at – Austria, Amazon.de – Germany, Scribd , Bookworld , Easons , Kobo, The Hive Network , iBooks, Nook, IBookstore, Baker & Taylor, Copia, Gardners, eSentral, PagePusher and Bookophilia bookstore in Kingston, Jamaica.
Other Books by Denise N. Fyffe:
- The Expert Teacher’s Guide on How to Motivate Students
- Learning Management System Efficiency vs. Staff Proficiency
- Sophie’s Place: A look at Career Development for the Disabled
- Examining Career Development in Jamaica and Australia
- The Philosophy of Education and Work
For more of Poetess Denise N. Fyffe blogs and articles visit:
- The Island Journal
- The Island Journal Wedding Edition
- Revealing The Christian Life
- Facebook Page – Defy Poetry
- Jamaica Gleaner
- Team Jamaica
- WithEaseCatalogue / W