The idea for this analysis in, Is the Registry Happy by Denise N. Fyffe, was born out of the direct contact with the Registry staff of a learning organisation. Questions and concerns arose as to the career development exposure of the staff members and the benefits that could be derived from this type of exposure. The overall perspective of the department, from the vantage point of the students and customers is that there are seemingly too many problems and difficulties. Hence, it is of added value to dispel that notion while increasing the capabilities and outlook of the staff.
Several registry employees are short-term contractual workers. These are school leavers with no prior job experience. They are normally placed at the front desk and many reports have surfaced about the poor customer service experienced. It has been stated by external clients that persons at the front desk are not familiar with the programmes and policies. They are also misleading customers, as it relates to the products and services offered at the institution. Added to this is the high stress and fast paced environment, which takes a toll on the average worker. Therefore it seemed beneficial and serendipitous, to apply career development strategies, in assisting these employees. The study is therefore laid out in Is the Registry happy?
One can understand that members of the university community are demanding and highly critical of any perceived faults. As such, registry employees are held to a high level and must always be reliable in resolving any student need that arises. This constant requirement for excellence can result in constant stress and tension for employees. These employees are therefore high demand employees for career development interventions within the organization. They are deserving of interventions that will seek to alleviate any job related stressors and establish them as highly functioning components of well-oiled machinery.
Get your copy of Is the Registry Happy and arm yourself with information about employee satisbooks by denise fyfffaction and career interventions on the job.
Other Books by Denise N. Fyffe:
- The Expert Teacher’s Guide on How to Motivate Students
- Learning Management System Efficiency vs. Staff Proficiency
- Sophie’s Place: A look at Career Development for the Disabled
- Examining Career Development in Jamaica and Australia
- The Philosophy of Education and Work
For more of Poetess Denise N. Fyffe blogs and articles visit:
- The Island Journal
- Revealing The Christian Life
- Facebook Page – Defy Poetry
- Jamaica Gleaner
- Team Jamaica
- WithEaseCatalogue / WE